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Course Information

STRATEGIC QUALITY MANAGEMENT (BUS 670)

Term: 2009-2010 Academic Year Fall Semester

Faculty

Dr. Donald D Wilson JrShow MyInfo popup for Dr. Donald D Wilson Jr
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Schedule

Thu, 6:00 PM - 10:50 PM (8/24/2009 - 10/15/2009) Location: NF

Description

Strategic Quality Management is a comprehensive study of quality management, with an emphasis of the strategic application of quality management theories, techniques and applications of process improvement tools and inititatives. This course presents methods for improving organization performance that lead to greater levels of customer satisfaction, higher productivity, and faster response to changing conditions. The course provides approaches to designing, monitoring, and improving business processes within the objective of increasing customer (internal and external) satisfaction and improving organizational performance.